Help

All the Answers to your Questions

Can I keep my current phone number when switching to Rivertel?

Yes, you can seamlessly transfer your existing phone number to Rivertel. During the plan activation process, select the ‘Transfer Number’ option under the ‘Bring Your Own Number’ section. We’ll handle the rest!

Here’s what you’ll need from your current carrier:

Account number: Find this on your billing statement or by contacting your carrier.
PIN or transfer PIN: Depending on your carrier, you may need a specific code or password.
Billing address: Ensure it matches the one on your account.

Key Points:

Most transfers complete within a few hours; however, incorrect details may delay the process up to 48 hours.
Rivertel doesn’t charge for number transfers, though your old carrier might.
You’ll receive confirmation via text and email once the transfer is successful.

Start transferring your number to Rivertel today—keeping your number has never been easier!

How do I switch from a physical SIM to an eSIM with Rivertel?

Transitioning from a physical SIM card to an eSIM is simple with Rivertel.

Here’s what you’ll need from your current carrier:

Step 1: Contact Us

Call our support hotline or start a web chat on our website to initiate the process.
We’ll verify your details and guide you through the steps.

Step 2: Activate Your eSIM

You’ll receive a QR code via email or SMS.
On your device, navigate to Settings > Cellular (or Mobile Data) > Add Cellular Plan.
Scan the QR code and follow the prompts to complete the setup.

Need help? Our support team is here to assist you at every step!

What should I do if I forget my Rivertel password?

Recovering your Rivertel password is easy.

Steps to Reset Your Password:

Visit the Rivertel login page.
Click Forgot Password.
Enter the Rivertel number linked to your account.
Check your registered email for a password reset link or the new password.

For additional help, chat with us at Rivertel Webchat or call our Customer Care Team at +1 (844) 438-7885 (Monday to Friday, 10 AM – 6 PM EST).

What is Wi-Fi Calling, and how do I enable it?

Wi-Fi Calling lets you make calls and send texts using your Wi-Fi connection, ensuring reliable communication even in areas with poor cellular coverage.

How to Enable Wi-Fi Calling:

For iPhone:

Open Settings.
Select Cellular and choose Rivertel under Cellular Plans (if using Dual SIM).
Turn on Wi-Fi Calling and enter your emergency 911 address if prompted.

For Android:

Open Settings.
Navigate to Connections or Network & Internet.
Select Wi-Fi Calling and toggle it on. Enter your emergency 911 address if required.

Need help? Contact us for assistance with enabling Wi-Fi Calling on your device.

How can I add more data to my Rivertel plan?

Running low on data? You can easily purchase additional data to stay connected.

Option 1: Add Data Online

Log in to your account at rivertel.com.
Navigate to My Plan and select Add Data.
Choose from the available options:
- 2GB for $5.00
- 5GB for $10.00
- 10GB for $20.00
Confirm your purchase, and the extra data will be applied instantly.

Option 2: Contact Customer Support

Chat with us online or call +1 (844) 438-7885 for assistance (Monday to Friday, 10 AM – 6 PM EST).

How do I renew my Rivertel service?

Renewing your Rivertel service is quick and hassle-free.

Option 1: Online Renewal

Log in to your account at rivertel.com.
Go to the Billings section and select Renew Service.
Click Purchase Now to confirm your renewal and complete the payment.

Option 2: Contact Customer Support

Reach out via chat or call us at +1 (844) 438-7885 for assistance (Monday to Friday, 10 AM – 6 PM EST).

How can I change my Rivertel plan?

Upgrading or switching plans is straightforward with Rivertel.

Option 1: Online Plan Change

Log in to your Rivertel account at rivertel.com.
Go to the My Plan section and select Change Plan.
Choose your new plan and click Purchase Now to activate it.

Option 2: Contact Customer Support

Discuss plan options with our team via web chat or call us at +1 (844) 438-7885 (Monday to Friday, 10 AM – 6 PM EST).

How do I change my Rivertel account password?

Keeping your account secure is easy with regular password updates.

Steps to Change Your Password:

Log in to your account at rivertel.com.
Click Manage Password.
Enter your current password, set a new one, and confirm the change.

For support, chat with us on our website or call +1 (844) 438-7885 (Monday to Friday, 10 AM – 6 PM EST).

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